Reference

How Hey Bazi Handles Your Personal Information

Your account data — from your bKash wallet number to your login history — is collected only to keep your account running and your transactions secure. Access and eligibility depend on your local law and eligible regions.

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Hey Bazi How Hey Bazi Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Security Practices Behind Your Account

We apply standard encryption and access controls across all account data. Here is what that looks like in practice.

Encrypted Connections

All data between your device and our servers travels over SSL. This covers your login, wallet inputs, and any personal details you submit during account setup.

Wallet Reference Handling

Your bKash, Nagad, or Rocket wallet number is stored in masked form after verification. Staff cannot view the full number — only the last digits used for matching.

Session Controls

Each login session is tied to your device and expires after inactivity. If you log in from a new device, a verification step is triggered before the session opens.

Access Logs

We keep a record of account access events — login times, device type, and location signals. You can review recent activity from the security section of your account.

PRIVACY HELP PATHS

Get Help With Your Privacy Settings

If you have questions about your stored data, want to update your wallet details, or need to flag a concern about how your information is used, our support team handles privacy requests directly. Reach out through any of the channels below.

Live Chat Support Start a live chat from the account menu. Privacy and data queries are handled by the same team that manages wallet and login issues — no separate queue.
Email Request Send a written data request to our support address. We acknowledge within one business day and aim to resolve data queries without unnecessary back-and-forth.
Account Settings Some privacy controls — like communication preferences and session history — are available directly inside your account settings without needing to contact support.
Hey Bazi What We Collect and Why It Matters

What We Collect and Why It Matters

When you open an account, we collect the details needed to verify your identity and process payments through bKash, Nagad, or Rocket. This includes your phone number, payment wallet reference, and session activity. We do not sell your data to third parties. Transaction records are kept to resolve disputes and meet platform audit requirements. Your browsing activity within the lobby — which

games you open, how long you stay — helps us surface relevant content, but it is never shared outside Hey Bazi's own systems. You can request a summary of what we hold at any time through account support.

Key Privacy Terms You Should Know

Short definitions for the terms that come up most when reading a privacy policy.

01
What is personal data?

Personal data is any information that can identify you — your name, phone number, bKash wallet reference, or device ID. It covers both what you submit and what is collected automatically.

02
What does data retention mean?

Data retention is how long a platform keeps your records after you stop using it. Retention periods vary by data type — transaction logs are typically kept longer than browsing activity.

03
What is a data subject request?

A data subject request is a formal ask to see, correct, or delete the personal data a platform holds about you. Most platforms must respond within a set number of days under applicable law.

04
What is KYC?

KYC stands for Know Your Customer. It is the identity verification step — usually a phone number or wallet confirmation — that platforms use to confirm who is opening an account.

05
What does third-party sharing mean?

Third-party sharing means passing your data to companies outside the platform. Hey Bazi does not sell your data; limited sharing occurs only with payment processors like bKash or Nagad to complete transactions.

06
What is a cookie?

A cookie is a small file stored on your device when you visit a site. It helps the platform remember your session and preferences. You can manage cookie settings through your browser.

Privacy Questions We Hear Most Often

Straight answers to what you actually want to know about your data on Hey Bazi.

We collect your phone number, a wallet reference for bKash, Nagad, or Rocket, and basic device information. We do not collect your national ID unless a verification step specifically requires it.

Yes. Submit a deletion request through live chat or email support. We will confirm what can be removed immediately and what must be retained for transaction audit purposes under platform policy.

Only a masked version is stored after your wallet is verified. Support staff see the last few digits for matching purposes only — the full wallet number is not accessible to them.

We share data only with payment processors needed to complete your bKash, Nagad, or Rocket transactions. No marketing companies or data brokers receive your personal information.

Check the access log in your account security section. It shows recent login times and device types. If you see an entry you do not recognise, change your PIN and contact support immediately.

Session and game activity is used internally to improve the lobby experience. It is not shared outside Hey Bazi systems and is not sold or used for external advertising targeting.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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